Privacy and Policy

Effective Date: June 2, 2026

Last Updated: 02June2026

Welcome to Golden Health Home Care (“we,” “our,” or “us”). We are committed to protecting the privacy and confidentiality of our residents, their families, our staff, and visitors to our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

We may collect personal information from you in various ways, including when you visit our site, fill out an inquiry form, or interact with us digitally.

Personal Data

While using our site or inquiring about our services, you may provide us with personally identifiable information, including:

• Identity Data: Full name, date of birth, gender, and relationship to the prospective resident.
• Contact Data: Email address, phone number, and physical mailing address.
• Inquiry Data: Information you provide regarding care needs, preferences, or specific health interests to help us assess care requirements.

Technical and Usage Data

We automatically collect certain information when you visit our website, such as:

• Your IP address, browser type, and operating system.
• The pages you view, the links you click, and the time spent on our site.
• Cookies and tracking technologies to improve your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Inquiries: To process your requests for information, brochures, or facility tours.
• To Provide Care Services: To begin assessing suitability for care and managing admission processes.
• To Improve Our Website: To analyze web traffic and user behavior to optimize our online experience.
• Communication: To send updates, newsletters, or important notices regarding our care home (you may opt out at any time).
• Legal Compliance: To comply with healthcare regulations, legal obligations, and security protocols.

3. Sharing and Disclosure of Your Information

We respect your privacy and do not sell or rent your personal data to third parties. We may share your information only under the following circumstances:

• With Professional Care Providers: If necessary, and with your explicit consent, we may share information with medical professionals or social services to coordinate care assessments.
• Service Providers: We may share data with trusted third-party vendors who perform services for us (e.g., website hosting, IT support, or email delivery systems) under strict confidentiality agreements.
• Legal Obligations: We may disclose your information if required by law, court order, or governmental authorities to protect safety, rights, or property.

4. Data Security and Retention

The security of your personal and health-related data is our highest priority.

• We implement robust technical and organizational security measures (including SSL encryption) to protect your data from unauthorized access, loss, or alteration.
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and financial retention periods.

5. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data, including:

• The Right to Access: You can request copies of the personal data we hold about you.
• The Right to Correction: You can request that we correct any inaccurate or incomplete information.
• The Right to Erasure: You can request that we delete your personal data under certain conditions.
• The Right to Withdraw Consent: If you have given us consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Our website may contain links to external websites (such as healthcare resources or regulatory bodies). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing them with any personal data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new policy on this page with an updated “Effective Date.”